For your convenience the apartments have a separate storage/washing room with a washing machine and dryer. Washing machine tablets are provided with the welcome amenities. These tablets are not refilled during the weekly cleaning.

At Corporate Housing Factory we provide cleaning services on a weekly basis. Your designated cleaning day can be found on the welcome letter you received. Weekly cleaning is provided on Monday – Friday. We do a general cleaning of your apartment and refresh the linens/towels. If you would like to know what we expect from you, please check the section ‘tenants responsibilities'.

Garbage removal is not included in the weekly cleaning. The garbage containers are located on level -1. 

We separate glass, paper, cardboard and plastic as these will be recycled. Please help us by recycling as much as possible to keep a greener environment!In the garbage area you can find bins for plastic, paper, carboard and household waste.

Glass bins are not located in this area and can be found here: Emantsstraat – 5 minute walk from Hoge Duin 

We offer luggage storage before arrival and after departure. Please contact us 24 hours prior to the arrival or departure date and we will be happy to store the luggage during our opening hours.

Your hairdryer can be found in the wardrobe of your apartment!  

Would you like to have some fresh or extra towels? No problem! We are happy to deliver these in your apartment. Please contact our Service Desk.

For infants we do have baby cots available. Use of the highchair and baby cot is without extra charge and upon availability. Please contact our Service Desk if you would like us to place these items in your room. 

Corporate Housing Factory is 100% smoke-free.

Smoking is not permitted anywhere inside the building, only outside on the street.

Neglecting this rule will result in a fine of €250 (and neither of us wants this to happen).

Therefore, we highly appreciate your cooperation in respecting our no-smoking policy.

Mailboxes

The mailboxes can be found on the ground floor. You received a key to open your

personal mailbox. Your apartment number corresponds with the mailbox number.

Did you receive mail for a previous tenant? Please drop the letter(s) in our office mailbox

(number 5).

Moving away but still expecting mail here? Please share your new address with us and

we will forward incoming mail to you. Please do not forget to sign out or change your

address at the city hall during your week of your departure.

Package deliveries

If you would like to order a package during your stay, please use your apartment

address. The apartment address is stated on your welcome letter.

If you want to order food during your stay, you can use your apartment address.

Hereby some options to order food:

THUISBEZORGD.NL

UBEREATS.COM

Public Transport Card

If you want to travel with public transport, you need to use a OV-chip card.

The anonymous OV-chip card (€7,50) can be purchased at train station counters and

reloaded at NS kiosks. Nevertheless, you can also buy an online card here. 

Do not forget to check yourself in and out to avoid a fine.

Rent a Bike

The closest bike rental shop is Donkey Republic  

The gym is located on level -1 and is equipped with high-end machines to help you relax and exercise. To make use of the gym, you must register via the following

link: https://parkhoogoostduin.plusjames.nl/nl/login . Once you’ve registered, you will receive access to the portal and your login information after one working day. When you have your login

details, you can book a time slot in the gym. Th gym is open 24 hours a day from Monday to Sunday! 

Security:

In case you need urgent assistance outside office hours, call our office number

+31881169501 and the right assistance provided

National Emergency Number:

In case of a life threat, call the general emergency number: 112

Emergency Instructions:

What to do in case of an emergency?

Call 112

Report:

• Your name
• The location, Hoge Duin Building, Oostduinplein, 2596 JR, The Hague (Clearly state your apartment number!)

The scope, problem & number of victims

Evacuation:

• Leave the building calmly, do not run
• Do not use the elevator
• Assembly point on the square opposite the main entrance

ALWAYS FOLLOW THE INSTRUCTIONS FROM THE EMERGENCY SERVICES

Please take the following in consideration:

- Please help our cleaning staff and put your personal belongings aside, put used dishes in the dishwasher or sink and make sure the floor is clear on the day our housekeeping staff is scheduled to clean your apartment.

- Dispose of the garbage.

- Avoid dried-on or burnt deposits to prevent damage of the stove.

- Report damage as soon as possible.

We unfortunately have to charge you a minimum fine of €150 in case of noncompliance.