In the apartment you will find two Carbon Monoxide (CO) alarms, one in the kitchen next to the stove and one in the utility closet.

Carbon monoxide is a colorless, odorless gas that can be harmful. This alarm will sound if CO levels become dangerous. 

What to do when the alarm goes off:

• Stay calm
• Open your windows
• Leave the apartment immediately
• Call Emergency Services: 112
• Inform the CHF staff 

Your Apartment Address:

Oostduinplein, 2596 JR, The Hague

Thank you for your attention and cooperation.

Your safety is our priority. 

At Corporate Housing Factory we provide cleaning services on a weekly basis. Your designated cleaning day can be found on the welcome letter you received. Weekly cleaning is provided on Monday – Friday. We do a general cleaning of your apartment and refresh the linens/towels. If you would like to know what we expect from you, please check the section ‘tenants responsibilities'.

If you subscribed upon arrival, remember to de-register at the city hall for this address.

For more information about deregistering in the city The Hague, please check: https://www.denhaag.nl/nl/verhuizen-en-migratie/vertrek-naar-het-buitenland-emigratie-doorgeven/ 

Security:

In case you need urgent assistance outside office hours, call our office number

+31881169501 and the right assistance provided

National Emergency Number:

In case of a life threat, call the general emergency number: 112

Emergency Instructions:

What to do in case of an emergency?

Call 112

Report:

• Your name
• The location, Hoge Duin Building, Oostduinplein, 2596 JR, The Hague (Clearly state your apartment number!)

The scope, problem & number of victims

Evacuation:

• Leave the building calmly, do not run
• Do not use the elevator
• Assembly point on the square opposite the main entrance

ALWAYS FOLLOW THE INSTRUCTIONS FROM THE EMERGENCY SERVICES

If you want to order food during your stay, you can use your apartment address.

Hereby some options to order food:

THUISBEZORGD.NL

UBEREATS.COM

Would you like to have some fresh or extra towels? No problem! We are happy to deliver these in your apartment. Please contact our Service Desk.

Garbage removal is not included in the weekly cleaning. The garbage containers are located on level -1. 

We separate glass, paper, cardboard and plastic as these will be recycled. Please help us by recycling as much as possible to keep a greener environment!In the garbage area you can find bins for plastic, paper, carboard and household waste.

Glass bins are not located in this area and can be found here: Emantsstraat – 5 minute walk from Hoge Duin 

Your hairdryer can be found in the wardrobe of your apartment!  

The gym is located on level -1 and is equipped with high-end machines to help you relax and exercise. To make use of the gym, you must register via the following

link: https://parkhoogoostduin.plusjames.nl/nl/login . Once you’ve registered, you will receive access to the portal and your login information after one working day. When you have your login

details, you can book a time slot in the gym. Th gym is open 24 hours a day from Monday to Sunday! 

For infants we do have baby cots available. Use of the highchair and baby cot is without extra charge and upon availability. Please contact our Service Desk if you would like us to place these items in your room. 

For your convenience the apartments have a separate storage/washing room with a washing machine and dryer. Washing machine tablets are provided with the welcome amenities. These tablets are not refilled during the weekly cleaning.

Locked Out

Let us know and we will be happy to open the apartment door for you!

If this occurs outside office hours, please call +31 (0)88 1169 501. Company Securitas will come to the property to open the apartment door. Please note that there is an extra charge of €75. We will mail the invoice directly to you. Do not pay the Securitas employee. The payment must be settled by you with our Corporate Housing Factory office. 

Loss of keys

In case of a lost electronic apartment key, please inform us as soon as possible so we are able to deactivate your apartment key. When replacing the apartment key, we will be obliged to charge you €50 excluding 21% VAT.

We offer luggage storage before arrival and after departure. Please contact us 24 hours prior to the arrival or departure date and we will be happy to store the luggage during our opening hours.

Mailboxes

The mailboxes can be found on the ground floor. You received a key to open your

personal mailbox. Your apartment number corresponds with the mailbox number.

Did you receive mail for a previous tenant? Please drop the letter(s) in our office mailbox

(number 5).

Moving away but still expecting mail here? Please share your new address with us and

we will forward incoming mail to you. Please do not forget to sign out or change your

address at the city hall during your week of your departure.

Package deliveries

If you would like to order a package during your stay, please use your apartment

address. The apartment address is stated on your welcome letter.

Corporate Housing Factory is 100% smoke-free.

Smoking is not permitted anywhere inside the building, only outside on the street.

Neglecting this rule will result in a fine of €250 (and neither of us wants this to happen).

Therefore, we highly appreciate your cooperation in respecting our no-smoking policy.

Please take the following in consideration:

- Please help our cleaning staff and put your personal belongings aside, put used dishes in the dishwasher or sink and make sure the floor is clear on the day our housekeeping staff is scheduled to clean your apartment.

- Dispose of the garbage.

- Avoid dried-on or burnt deposits to prevent damage of the stove.

- Report damage as soon as possible.

We unfortunately have to charge you a minimum fine of €150 in case of noncompliance.

Public Transport Card

If you want to travel with public transport, you need to use a OV-chip card.

The anonymous OV-chip card (€7,50) can be purchased at train station counters and

reloaded at NS kiosks. Nevertheless, you can also buy an online card here. 

Do not forget to check yourself in and out to avoid a fine.

Rent a Bike

The closest bike rental shop is Donkey Republic