If you subscribed upon arrival, remember to de-register at the city hall for this address.

For more information about deregistering in the city Rotterdam, please check: https://www.rotterdam.nl/en/deregistration-from-the-netherlands 

Security:

In case you need urgent assistance outside office hours, call our office number

+31881169501 and the right assistance provided

National Emergency Number:

In case of a life threat, call the general emergency number: 112 

Emergency Instructions:

What to do in case of a fire or emergency/accident?=

- Call 112

- Report:

• Your name
• The location: Van der Hoevenplein, 3072 MK Rotterdam (Clearly state your apartment number!)
• The scope, problem and number of victims 

Evacuation:

• Leave the building calmly, do not run
• Do not use the elevator
• Use side entrance and go to assembly station across the street

ALWAYS FOLLOW THE INSTRUCTIONS FROM THE EMERGENCY SERVICES 

Expecting guests? We are happy to place an extra bed in your apartment! If you would like us to place an extra bed in your room, there is an additional charge of €20 per night excluding 21% VAT. 

Kindly be aware that not all apartments can accommodate an additional bed. Please contact the Service Desk, they will provide guidance on the feasibility of adding a bed.  

If you want to order food during your stay, you can use your apartment address.

Hereby some options to order food:

THUISBEZORGD.NL 

UBEREATS.COM  

Would you like to have some fresh or extra towels? No problem! We are happy to deliver these in your apartment. Please contact our Service Desk.

The garbage containers are located on the ground floor of the New Orleans property. To open the doors, hold the black tag in front of the red light on the black panel.

We separate glass, paper and cardboard as these will be recycled. Garbage disposal is the tenants responsibility during their stay including departure.

Please help us by recycling as much as possible to keep our environment green and safe!

Your hairdryer can be found in the wardrobe of your apartment!  

The private health club with pool, sauna, steam room, gym area and relaxing sun deck is located on the 4th floor. Opening hours from 06:00 – 24:00.

For infants we do have baby cots available. Use of the highchair and baby cot is without extra charge and upon availability. Please contact our Service Desk if you would like us to place these items in your room. 

For your convenience the apartments have a separate storage/washing room with a washing machine and dryer. Washing machine tablets are provided with the welcome amenities. These tablets are not refilled during the weekly cleaning.

Locked Out

Let us know and we will be happy to open the apartment door for you!

If this occurs outside office hours, please call +31 (0)88 1169 501. Company Securitas will come to the property to open the apartment door. Please note that there is an extra charge of €75. We will mail the invoice directly to you. Do not pay the Securitas employee. The payment must be settled by you with our Corporate Housing Factory office. 

Loss of keys

In case of a lost electronic apartment key, please inform us as soon as possible so we are able to deactivate your apartment key. When replacing the apartment key, we will be obliged to charge you €50 excluding 21% VAT.

In case of a lost hard key, the replacement of the key including the change of the locks is €300, excluding 21% VAT.

Please note there is no option to store your luggage at this property prior to the confirmed arrival time.

Mailboxes

You find your mailbox key attached to your set of apartment keys. The mailboxes are located at the entrance of the property.

If you receive mail for a previous tenant, please inform us and we will schedule an appointment to pick this up at your apartment.

Moving away but still expecting mail here? Please share your new address with us and we will forward incoming mail to you. Please do not forget to sign out or change your address at the city hall during your week of your departure.

Package deliveries

If you would like to order a package during your stay, please use your apartment address.

The apartment address is stated on your welcome letter.

Corporate Housing Factory is 100% smoke-free.

Smoking is not permitted anywhere inside the building, only outside on the street. Neglecting this rule will result in a fine of €250 (and neither of us wants this to happen).

Therefore, we highly appreciate your cooperation in respecting our no-smoking policy.

Please take the following in consideration:

- Please help our cleaning staff and put your personal belongings aside, put used dishes in the dishwasher or sink and make sure the floor is clear on the day our housekeeping staff is scheduled to clean your apartment.

- Dispose of the garbage.

- Avoid dried-on or burnt deposits to prevent damage of the stove.

- Report damage as soon as possible.

We unfortunately have to charge you a minimum fine of €150 in case of noncompliance.

Public Transport Card

If you want to travel with public transport, you need to use a OV-chip card.

The anonymous OV-chip card (€7,50) can be purchased at train station counters and reloaded at NS kiosks.

Nevertheless, you can also buy an online card here. 

Do not forget to check yourself in and out to avoid a fine.

Rent a Bike

The closest bike rental shop is Donkey Republic