Building and Apartment Information
If your apartment does have a balcony, you can find the key for the balcony door in your apartment in the top drawer in the kitchen.
At Corporate Housing Factory we provide cleaning services on a weekly basis. Your designated cleaning day can be found on the welcome letter you received. Weekly cleaning is provided on Monday and Friday.
We do a general cleaning of your apartment and refresh the linens/towels. If you would like to know what we expect from you, please check the section ‘tenants responsibilities'.
If you subscribed upon arrival, remember to de-register at the city hall for this address.
For more information about deregistering in the city Arnhem, please check: https://www.netherlandsworldwide.nl/personal-records-database-brp/how-deregister-brp
Security:
In case you need urgent assistance outside office hours, call our office number +31881169501 and the right assistance provided
National Emergency Number:
In case of a life threat, call the general emergency number: 112
Emergency Instructions:
What to do in case of a fire or emergency/accident?=
- Call 112
- Report:
- Your name
- The location; The Architect Building, Velperbuitensingel 6, 6828 CT Arnhem. (Clearly state your apartment number!)
- The scope, problem and number of victims
Evacuation
- Leave the building calmly, do not run
- Do not use the elevator
- Go to assembly station opposite the main entrance
ALWAYS FOLLOW THE INSTURCTIONS FROM THE EMERGENCY SERVICES
Expecting guests? We are happy to place an extra bed in your apartment! If you would like us to place an extra bed in your room, there is an additional charge.
Extra bed & linen (per night up to 7 nights):
€ 18.60 excl. VAT - € 22.50 incl. 21% VAT
Extra bed & linen (per night from 7 nights)
€ 6.20 excl. VAT - € 7.50 incl. 21% VAT
Kindly be aware that not all apartments can accommodate an additional bed. Please contact the Service Desk, they will provide guidance on the feasibility of adding a bed.
If you want to order food during your stay, you can use your apartment address.
Hereby some options to order food:
Would you like to have some fresh or extra towels? No problem! We are happy to deliver these in your apartment. Please contact our Service Desk.
Garbage removal is not included in the weekly cleaning. To dispose your garbage, exit the building through the front door and turn left. Just across the street at the front of the car park, you will find four containers.
Garbage disposal is the tenants responsibility during their stay including departure. Please help us recycling as much as possible to keep our environment green and safe.
Your hairdryer can be found in the wardrobe of your apartment!
For infants we do have baby cots available. Use of the highchair and baby cot is without extra charge and upon availability. Please contact our Service Desk if you would like us to place these items in your room.
For your convenience the apartments have a separate storage/washing room with a washing machine and dryer. Washing machine tablets are provided with the welcome amenities. These tablets are not refilled during the weekly cleaning.
Locked Out
Let us know and we will be happy to open the apartment door for you!
If this occurs outside office hours, please call +31 (0)88 1169 501. Company [TBD] will come to the property to open the apartment door. Please note that there is an extra charge of €X. We will mail the invoice directly to you. Do not pay the [X] employee. The payment must be settled by you with our Corporate Housing Factory office.
Loss of keys
In case of a lost electronic apartment key, please inform us as soon as possible so we are able to deactivate your apartment key. When replacing the apartment key, we will be obliged to charge you €X excluding 21% VAT.
In case of a lost hard key, a fee of €X excluding 21% VAT will be charged
We offer luggage storage before arrival and after departure. Please contact us 24 hours prior to the arrival or departure date and we will be happy to store the luggage during our opening hours.
Mailboxes
Expecting mail? .....
Package Deliveries
If you would like to order a package during your stay, please use your apartment address. The apartment address is stated on your welcome letter.
Corporate Housing Factory is 100% smoke-free.
Smoking is not permitted anywhere inside the building, only outside on the street. Neglecting this rule will result in a fine of €250 (and neither of us wants this to happen).
Therefore, we highly appreciate your cooperation in respecting our no-smoking policy
Please take the following in consideration:
- Please help our cleaning staff and put your personal belongings aside, put used dishes in the dishwasher or sink and make sure the floor is clear on the day our housekeeping staff is scheduled to clean your apartment.
- Dispose of the garbage.
- Avoid dried-on or burnt deposits to prevent damage of the stove.
- Report damage as soon as possible.
We unfortunately have to charge you a minimum fine of €150 in case of noncompliance.
Public transport card
If you want to travel with public transport, you need to use a OV-chip card.
The anonymous OV-chip card (€7,50) can be purchased at train station counters and reloaded at NS kiosks.
Nevertheless, you can also buy an online card here.
Do not forget to check yourself in and out to avoid a fine.
Rent a Bike
The closest bike rental shop is Snelbander Fietstechniek.