If your apartment has a balcony, you can find the key for the balcony door attached to your key fob.

At Corporate Housing Factory we provide cleaning services on a weekly basis. Your designated cleaning day can be found on the welcome letter you received. Weekly cleaning is either provided on Tuesday or Thursday. 

We do a general cleaning of your apartment and refresh the linens/towels. If you would like to know what we expect from you, please check the section ‘tenants responsibilities'.

If you would like to change the day of the cleaning, that's possible. Please note that this is only upon request.

If you registered upon arrival, remember to de-register at the city hall for this address. 

For more information about deregistering in the city Arnhem, please check: https://www.netherlandsworldwide.nl/personal-records-database-brp/how-deregister-brp or Verhuizing naar het buitenland (emigratie) - Gemeente Arnhem 

Security:

In case you need urgent assistance outside office hours, call our office number +31881169501 and the right assistance will be provided. 

National Emergency Number:

In case of a life threat, call the general emergency number: 112 

Emergency Instructions:

What to do in case of a fire or emergency/accident?=

- Call 112

- Report:

• Your name
• The location; The Architect Building, Velperbuitensingel 6, 6828 CT Arnhem. (Clearly state your apartment number!)
• The scope, problem and number of victims

Evacuation

• Leave the building calmly, do not run
• Do not use the elevator
• Go to assembly station opposite the main entrance

ALWAYS FOLLOW THE INSTURCTIONS FROM THE EMERGENCY SERVICES 

Expecting guests? We are happy to place an extra bed in your apartment! If you would like us to place an extra bed and linen in your room, there is an additional charge:

Extra bed & linen (per night up to 7 nights):
€ 18.60 excl. VAT - € 22.50 incl. 21% VAT 

Extra bed & linen (per night from 7 nights)
€ 6.20 excl. VAT - € 7.50 incl. 21% VAT

Kindly be aware that not all apartments can accommodate an additional bed. Please contact the Service Desk, they will provide guidance on the feasibility of adding a bed.

If you want to order food during your stay, you can use your apartment address.

Hereby some options to order food:

THUISBEZORGD.NL

UBEREATS.COM

Would you like to have some fresh or extra towels? No problem! We are happy to deliver these in your apartment. For €7,50 it's also possible to receive an extra set of towels and linen for your entire length of stay. Please get in touch with our Service Desk and we'll get it sorted. 

Your hairdryer can be found in the wardrobe of your apartment!  

For infants we do have baby cots available. Use of the highchair and baby cot is without extra charge and upon availability. Please contact our Service Desk if you would like us to place these items in your apartment. 

For your convenience the apartments have a separate storage/washing room with a washing machine and dryer. Washing machine tablets are provided with the welcome amenities. These tablets are not refilled during the weekly cleaning.

Locked Out

Let us know and we will be happy to open the apartment door for you!

If this occurs outside office hours, please call +31 (0)88 1169 501. Company Securitas will come to the property to open the apartment door. Please note that there is an extra charge of €75. We will mail the invoice directly to you. Do not pay the Securitas employee. The payment must be settled by you with our Corporate Housing Factory office.

Loss of keys

In case of a lost electronic apartment key, please inform us as soon as possible so we are able to deactivate your apartment key. When replacing the apartment key, we will be obliged to charge you €50 including 21% VAT.

In case of a lost hard key, the replacement of the key including the change of the locks is €300, including 21% VAT.

We offer luggage storage before arrival and after departure. Please contact us 24 hours prior to the arrival or departure date and we will be happy to store the luggage during our opening hours.

Mailboxes

Your maill will be delivered directly to your apartment door by one of our service desk coordinators.

Moving away but still expecting mail here? Please share your new address with us and we will forward incoming mail to you. Please do not forget to sign out or change your address at the city hall during your week of departure.

Package Deliveries

If you would like to order a package during your stay, please use your apartment address. The apartment address is stated on your welcome letter. 

Corporate Housing Factory is 100% smoke-free.

Smoking is not permitted anywhere inside the building, including the balconies. Smoking is only allowed outside on the street. Neglecting this rule will result in a fine of €250 (and neither of us wants this to happen).

Therefore, we highly appreciate your cooperation in respecting our no-smoking policy.

Please take the following in consideration:

- Please help our cleaning staff and put your personal belongings aside, put used dishes in the dishwasher or sink and make sure the floor is clear on the day our housekeeping staff is scheduled to clean your apartment.

- Dispose of the garbage.

- Avoid dried-on or burnt deposits to prevent damage of the stove.

- Report damage as soon as possible.

We unfortunately have to charge you a minimum fine of €150 in case of noncompliance.

Public transport card

If you want to travel with public transport, you need to use an OV-pas, check-in with your contactless debit/credit card or buy a ticket at the ticket machine.

An OV-pas can be ordered online. You will receive the card five days after ordering. You can load money onto the card to travel with all types of public transport throughout the Netherlands. 

When you check in using your contactless debit/credit card, you travel in second class with no discount. In order to travel with your contactless debit card, credit card or card in your phone's wallet, you don't need to activate anything. 

1. Take card that you wish to use for travel out of your wallet, or use the debit card on your mobile phone. 

2. Hold your card or mobile phone against the card reader when checking in. 

3. Check out with the same card. 

Train and metro tickets can be purchased at the ticket machines in any station. Bus tickets can be bought from the driver. You can also use one of the methods mentioned above.

Do not forget to check yourself in and out to avoid a fine.

Rent a Bike

The closest bike rental shop is Snelbander Fietstechniek. 

There is no gym on the premises, but we highly recommend joining Indoor Action, which is just around the corner from your apartment. 

If you have already arranged parking with us, you will receive a parking transponder and instructions of how to access the garage. You will have a dedicated parking spot.